Privacy Policy

lymoraquelin is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect data when you engage with our consultation services or visit our website. We comply with Australian privacy regulations and maintain transparent practices regarding your information.

Information We Collect

We collect various types of information to provide effective consultation services and improve your experience:

• Personal identification details including your name, email address, phone number, and postal address when you contact us, schedule consultations, or complete forms on our website.
• Consultation-related information you provide during sessions, including details about your circumstances, goals, concerns, and preferences necessary for delivering tailored guidance and analytical insights.
• Technical data automatically collected when you visit our website, including IP address, browser type, device information, pages viewed, time spent on pages, and referral sources to improve website functionality.
• Communication records including emails, messages, phone call notes, and consultation session summaries to maintain continuity of service and document our discussions for your reference and our records.

How We Use Your Information

We use collected information for the following purposes:

• Providing consultation services by analyzing your circumstances, preparing insights, documenting sessions, and delivering the personalized guidance you request when you engage our professional services.
• Communicating with you about scheduled consultations, sending appointment confirmations, sharing relevant information, responding to your inquiries, and providing follow-up support between scheduled sessions as needed.
• Improving our services by analyzing aggregated data about client needs, identifying common concerns, refining our consultation processes, and developing resources that address frequently discussed topics effectively.
• Maintaining records for compliance, quality assurance, and continuity purposes. Documentation helps us provide consistent service, protect both parties' interests, and meet professional standards for record-keeping requirements.

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on the following legal grounds:

We process your information primarily based on our contractual relationship when you engage our consultation services. We also rely on legitimate interests in improving services, maintaining security, and complying with legal obligations. For marketing communications, we obtain your explicit consent before sending promotional materials unrelated to your consultation services.

Information Sharing

We do not sell your personal information to third parties. We may share information in limited circumstances:

• With service providers who assist us in delivering consultation services, maintaining our website, processing payments, or storing data. These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.
• When required by law, court order, or government authority. We may disclose information to comply with legal processes, protect our rights, or prevent fraud.
• With your explicit consent, if you request that we share information with specific third parties or authorize us to coordinate with other professionals involved in your circumstances. We obtain clear authorization before any such sharing occurs.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption for sensitive data transmission, access controls limiting employee access to client information, and regular security assessments. However, no method of electronic storage or internet transmission is completely secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have several rights regarding your personal information:

• Access your personal information by requesting copies of data we hold about you. We provide this information in accessible formats within reasonable timeframes as required by law.
• Correction of inaccurate or incomplete information. If you believe we hold incorrect data about you, contact us to request updates or corrections to maintain accuracy of your records.
• Deletion of your personal information in certain circumstances, subject to legal and contractual obligations that may require us to retain specific records for defined periods.
• Objection to certain types of data processing or withdrawal of consent for marketing communications. You can opt out of promotional emails while continuing to receive consultation-related communications.

Cookies Policy

Our website uses cookies to enhance functionality and improve user experience. Cookies are small text files stored on your device that help us remember preferences and analyze website traffic. For detailed information about the cookies we use and how to manage them, please review our dedicated Cookie Policy document.

Read Cookie Policy Read Cookie Policy

Contact

If you have questions about this privacy policy, want to exercise your rights regarding personal information, or need to report a privacy concern, please contact us using the details below. We respond to all privacy inquiries promptly.

Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you via email or prominent website notice. We encourage you to review this policy regularly to stay informed about how we protect your information.